Contact Us
For inquiries or data access requests, reach out to our data protection officer via email.
Committed to Your Privacy
Global Outsource Services Sdn. Bhd. prioritizes your privacy, ensuring secure data handling and compliance. We collect personal information to enhance services and provide tailored experiences for our users.
Our Privacy Commitment
Data Protection Focus
We are dedicated to safeguarding your personal data and ensuring transparency. For inquiries or data access requests, please contact our data protection officer for assistance and further information.
Your Privacy Matters
Committed to safeguarding your data with secure storage and tailored services for enhanced user experiences.
Privacy Policy
GOS WEBSITE PRIVACY NOTICE
Global Outsource Services SDN. BHD. (“GOS”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect your information when you visit our website, www.gos-ai.com.
1. Personal Data Collection
We may collect personal data such as your name, contact details, email address, and any other information provided voluntarily through forms or correspondence.
2. Use of Personal Data
The personal data we collect is used for:
Communicating with you.
Improving our products and services.
Complying with legal and regulatory requirements.
3. Cookies
Our Site may use cookies to enhance user experience. Cookies are small files stored on your device to track website usage. You can disable cookies in your browser settings.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access or disclosure.
5. Third-Party Sharing
We do not sell your personal data. However, we may share it with trusted partners for processing purposes, in compliance with applicable laws.
6. Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined in this notice or as required by law.
7. User Rights
You have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Restrict or object to processing.
8. Contact Information
If you have questions or wish to exercise your rights, contact us at:
Global Outsource Services SDN. BHD.
8, Jalan 3/42a, Taman Sejahtera, 52000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Website Terms & Conditions
Committed to safeguarding your data with secure storage and tailored services for enhanced user experiences.
1. Terms and Conditions
WEBSITE USAGE TERMS
The service located at www.gos-ai.com (the "Site") is owned and operated by Global Outsource Services SDN. BHD. (Registration No. 202401050999 (1596842-W)) (“GOS”). This legal notice applies to the entire contents of the Site and any correspondence by email or otherwise between you and GOS. By using the Site, you accept this legal notice in full. If you do not agree to these terms, you must leave the Site immediately.
1. Ownership of Content
All content on this Site, including but not limited to text, images, and arrangements, is copyrighted unless otherwise stated. All rights reserved. All trademarks referred to are the property of their respective owners.
2. Copyright Usage
You should assume that everything you see or read on the Site, except your personal data, is copyrighted. It may not be used except as allowed in these terms, the Site’s content, or with prior written permission from GOS.
3. Communication Consent
By visiting www.gos-ai.com or sending emails to us, you consent to receive communications electronically. Notices, disclosures, and agreements provided electronically fulfill legal requirements for written communication.
4. Termination of Use
If you breach these terms, your permission to use the Site terminates immediately. You must destroy any downloaded or printed content.
5. Accuracy of Information
The material on this Site is provided “as is” without any guarantees. GOS may change the Site at its sole discretion without notice.
6. No Warranties
GOS excludes all representations, warranties, and conditions, including but not limited to implied warranties of satisfactory quality and fitness for purpose.
7. Site Availability
GOS does not guarantee the Site will be uninterrupted, error-free, or free of viruses or harmful components.
8. Limitation of Liability
GOS and its representatives are not liable for any direct, indirect, or consequential loss, including but not limited to lost income, goodwill, or data, arising from your use of the Site.
9. Third-Party Links
The Site may contain links to external websites. GOS is not responsible for their content, accuracy, or any damages arising from your use of such links.
10. Use of Content
You may print extracts from the Site for personal use if:
No content is modified.
GOS’s copyright notice appears in all copies.
11. Prohibited Activities
You may not post or transmit material that is offensive, harmful, unlawful, or infringes the rights of others. Misuse, including hacking or spreading malware, is strictly prohibited.
12. Enforcement
GOS will cooperate with law enforcement and disclose user information as required by law.
13. Intellectual Property Rights
Images and trademarks displayed are owned by GOS or respective owners. Unauthorized use is prohibited.
14. Modifications to Terms
These terms may be updated periodically. You are bound by the current terms at the time of use.
15. Governing Law
These terms are governed by Malaysian law. Disputes are subject to the jurisdiction of Malaysian courts.
For inquiries regarding these terms, contact:
Global Outsource Services SDN. BHD.
8, Jalan 3/42a, Taman Sejahtera, 52000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Anti-Bribery & Corruption Policy
Global Outsource Services SDN. BHD. (GOS) is committed to conducting its business with integrity, transparency, and ethics. GOS maintains a zero-tolerance stance against bribery and corruption in all forms. We are dedicated to upholding all applicable anti-bribery and anti-corruption laws in Malaysia, including the Malaysian Anti-Corruption Commission Act 2009 (MACC Act), in all business dealings and relationships.
SCOPE OF POLICY
The principles and obligations outlined in this policy apply to all employees of GOS, its Board of Directors, and stakeholders, including customers, vendors, agents, consultants, outsourced personnel, and other representatives.
This policy establishes GOS's minimum compliance standards for interactions with third parties. In jurisdictions where stricter controls are required by local law or regulation, those stricter requirements must be followed.
DEFINITION OF BRIBERY
A bribe refers to the “offering, promising, giving, soliciting, or receiving of undue advantage of any value (financial or non-financial), directly or indirectly, in violation of applicable law, as an inducement or reward for someone acting or refraining from acting in the performance of their duties,” as defined by the Anti-Bribery Management System ISO 37001.
FIGHTING BRIBERY, CORRUPTION, AND UNETHICAL PRACTICES
1. Solicitation, Bribery, and Corruption
Employees must not, directly or indirectly, solicit, accept, or agree to accept bribes or any gratification as inducements or rewards for actions (or inactions) related to GOS's business.
2. Receiving Facilitation Payments
Employees are prohibited from accepting facilitation payments, which are payments made to expedite or secure routine administrative functions or services.
3. Prohibition on Commissions, Discounts, and Secret Profits
Employees must not, directly or indirectly, receive unauthorized commissions, discounts, rebates, or benefits arising from any GOS-related transactions unless explicitly permitted under GOS's policies.
4. Receiving Gifts and Entertainment
Employees must comply with the Code of Ethics and any related policies regarding the receipt of gifts and entertainment to ensure no conflict of interest arises.
5. Political Contributions, Sponsorships, and Donations
Political Contributions: GOS does not provide monetary or in-kind contributions to political parties, officials, or candidates.
Sponsorships and Donations: Employees must ensure that all sponsorships and donations are:
Permissible under applicable laws.
Approved by authorized personnel.
Made to well-established entities with proper oversight.
Accurately recorded in company accounts.
Not used to conceal undue payments or bribery.
Personal Data Protection Policy
At Global Outsource Services SDN. BHD. (GOS), we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Policy explains:
The type of personal data we collect and how we collect it.
How we use your personal data.
The parties to whom we disclose personal data.
The choices we offer, including how to access and update your personal data.
Personal Data We May Collect from You
We may collect the following personal data about you:
Identity Information: Full name, identification or passport number, nationality, and religion.
Contact Information: Telephone number, mobile number, fax number, and email address.
Payment Information: Debit or credit card details, including cardholder name, card number, billing address, expiry date, and other bank details.
Sensitive Information: Racial or ethnic origin, political opinions, religious beliefs, health, criminal background, or trade union membership. Such information is collected only in exceptional circumstances and where necessary.
CCTV Recordings: Your image captured via CCTV cameras installed at GOS premises.
Photographs: Taken during corporate events or third-party open days.
Call Recordings: Calls placed to our customer service, sales, or business development personnel.
Professional Details: Position or function during a business relationship with GOS.
Resumes or CVs: Submitted when applying for jobs at GOS.
Technical Information: IP address, cookies, browsing behavior, and website visit duration.
If you provide personal data about third parties (e.g., family members or employees), you represent that you have obtained their consent for us to process their personal data for the purposes listed below.
How We Collect Your Personal Data
We may collect your personal data from:
Direct interactions, such as when you register for services, contact us, or visit our premises.
Participation in surveys, promotions, or corporate events.
Applications for employment or business relationships with GOS.
Social media interactions or third-party sources, such as financial institutions or credit reporting agencies.
Use of Personal Data Collected
Your personal data may be used for purposes permitted by law, including:
Verifying your identity.
Managing and maintaining your accounts or contracts.
Notifying you of service changes or benefits.
Responding to inquiries, complaints, or feedback.
Conducting audits, billing, and payment processes.
Complying with legal or regulatory obligations.
Administering promotions, surveys, or contests.
Performing data analysis and research.
Facilitating business transactions.
Maintaining security and legal records.
With Whom We Share Your Personal Data
To provide services or manage operations, we may disclose your personal data to:
Government and regulatory agencies.
Law enforcement authorities.
Contractors, consultants, or service providers engaged by GOS.
Business associates for related services.
Credit reporting or debt collection agencies, if applicable.
If Personal Data Provided by You Is Incomplete
Providing personal data is obligatory for employment or service processing. Incomplete data may result in our inability to process applications or provide services.
Your Rights to Access and Correct Personal Data
You may access or correct your personal data by submitting a Data Access Request Form or Data Correction Request Form. To request, contact us via the details provided below.
Retention of Personal Data
GOS retains your personal data for the duration of our relationship or as required by law. After this period, personal data will be securely disposed of in compliance with applicable regulations.
Protection and Safeguarding of Personal Data
GOS implements strict security measures to safeguard your personal data. We are not responsible for the data policies of third-party websites linked to ours.
Transfer of Personal Data Outside Malaysia
Your personal data may be transferred to service providers or partners outside Malaysia. We ensure that such transfers comply with PDPA 2010 and that third parties are contractually bound to safeguard your data.
Your Consent
By submitting your personal data, you consent to its use as outlined in this Policy. Any updates to this Policy will be published on our website.
Our Contact Details
Global Outsource Services SDN. BHD. (GOS)
Address: 8, Jalan 3/42a, Taman Sejahtera, 52000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Email: pdpa@gos-ai.com
Phone: +603-8683-5316
For any inquiries or feedback regarding this Policy, please contact our Data Protection Officer at the email or phone number above.